FAQs
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The $89 price includes one piece of meaningful handwriting, individually digitized and embroidered onto natural cotton canvas, then finished in a 9 × 12 inch natural wood frame with a white mat. U.S. shipping is included.
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Yes. One simple drawing, such as a heart, flower, sun or small child’s illustration, can be added alongside the handwriting for an additional $20.
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Upload a clear photo or scan of the handwriting or artwork you would like us to reproduce. Natural imperfections are welcome — the loops, uneven letters and little details are part of what makes the original meaningful.
For the best result, photograph or scan the original straight-on in good, even light with the writing clearly visible.
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At launch, the Handwritten Keepsake is available in two signature NYClementine thread colors:
Clementine Hazel — a warm terracotta-brown
Clementine Moss — a muted moss green
You can select your preferred color when placing your order.
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Each submission is individually digitized from the original rather than recreated using a font. We preserve the character of the handwriting as closely as the embroidery process allows, including the small irregularities that make it personal.
Because embroidery translates handwriting from paper into thread, very small details may be gently simplified to create the best stitched result.
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Each Keepsake is made individually to order. Please allow approximately 7–10 business days for production before shipping. You’ll receive a shipping confirmation with tracking once your Keepsake is on its way.
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Yes. Standard shipping within the United States is included in the $89 base price and in Keepsakes with the drawing add-on.
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Because each Keepsake is created specifically from your submitted handwriting or artwork, personalized pieces are final sale.
If your Keepsake arrives damaged or we have made an error in your order, please contact studio@nyclementine.com and we’ll make it right.
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Your submitted material is used to create and fulfill your Keepsake order. You retain ownership of your original handwriting and artwork, and NYClementine will never use your submitted material or finished Keepsake publicly without your explicit permission.
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Yes. If you would like another piece made from the same handwriting or artwork, contact us at studio@nyclementine.com and we’ll be happy to help.
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Each Handwritten Keepsake is individually embroidered, framed, and carefully packaged in our studio.
Please allow approximately 10–15 business days for production once we have received your order and a usable handwriting or artwork file.
Because each piece is made especially for you, we believe the details deserve time and attention.
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We carefully review every submission before beginning your Keepsake.
In most cases, we work directly from your uploaded handwriting or artwork, preserving its original character and imperfections.
If anything is unclear or requires adjustment, we will contact you before proceeding. Digital proofs are not routinely provided.
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Please allow approximately 3–5 weeks from ordering to delivery within the United States, including production and standard shipping.
Standard shipping typically takes 3–7 business days after dispatch. Delivery estimates are not guaranteed.
You will receive tracking information once your Keepsake ships.
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Yes. Complimentary standard shipping within the United States is included with every Handwritten Keepsake.
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If you need your Keepsake sooner, please contact us after placing your order.
Expedited shipping may be available for an additional charge depending on your delivery address. Please note that expedited shipping affects transit time only and does not shorten the time needed to create your Keepsake.
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Every Handwritten Keepsake is individually made using your personal handwriting or artwork. For this reason, personalized orders are generally final sale and cannot be returned or exchanged for a change of mind.
If you need to cancel an order, please contact us as soon as possible. We may be able to accommodate a cancellation before production begins.
If your Keepsake arrives damaged, defective, or materially different from what you ordered, please contact us with your order number and photographs so we can review the issue and arrange an appropriate resolution.
Nothing in this policy limits your rights under applicable law.

