The most meaningful pieces often begin with something small: a handwritten note, a signature, a child’s first written word, a short message, a simple drawing or a family recipe written in a familiar hand. You don’t need to send us the original. A clear photograph or scan is all we need, so the original stays safely with you.

A clear, well-lit photograph or scan works best. If using your phone, photograph the piece in natural, indirect light, directly from above and as straight as possible. Please avoid heavy shadows, glare, blurry images or folds covering any part you’d like preserved. Don’t worry about making the handwriting look perfect — its character and imperfections are part of what we want to keep. If we’re not sure your image will work, we’ll contact you before beginning.

Choose your keepsake and available options, upload a clear photograph or scan of the handwriting or artwork, and place your order. We then carefully translate the original into embroidery, preserving as much of its individual character as possible. Because every piece is made in thread rather than printed, small variations are a natural part of the process and make each keepsake unique.

No. Please keep the original safely with you. We work from the photograph or scan you provide and never need the physical original.

We’ll contact you if the image isn’t clear enough or if we think another photograph would produce a better result. Whenever possible, we’ll help you find a version that works before the piece is made.

Each embroidered keepsake is created using carefully selected fabric, thread and framing materials chosen for their texture, warmth and ability to let the original handwriting or artwork remain the focus. Exact materials and available finishes are listed on the individual product page, as they may vary between pieces and collections.

If you need to make a change, please contact us as quickly as possible. Once work on a personalized keepsake has begun, changes or cancellations may no longer be possible.