Privacy Policy
Effective Date: August 18, 2026
Last Updated: September 30, 2026
NYClementine respects your privacy and the personal nature of the materials entrusted to us. This Privacy Policy explains what information we collect, how we use it, and how we handle materials submitted for personalized Keepsakes.
1. Information We Collect
We collect information that you voluntarily provide when you place an order, contact us, or subscribe to NYClementine Letters.
This may include:
your name, email address, phone number, billing address and shipping address;
information necessary to process and fulfill an order;
messages or information submitted through our contact forms;
your first name and email address when you subscribe to NYClementine Letters; and
handwriting, drawings, photographs, scans, recipes, letters or other materials you voluntarily submit when ordering a personalized Keepsake.
Payment information is processed securely through the payment services connected to Squarespace Commerce. NYClementine does not directly store your complete payment card information.
Our website and hosting providers may also automatically collect standard technical information such as IP address, browser and device information, pages visited and cookie data necessary for website functionality, security, analytics and shopping-cart operation.
2. How We Use Your Information
We use the information you provide to:
process and fulfill orders;
create personalized Handwritten Keepsakes;
communicate with you about your order;
provide shipping and delivery updates;
respond to questions and customer-service requests;
send NYClementine Letters and other updates when you have chosen to subscribe;
maintain and improve the functionality of our website; and
comply with applicable legal, accounting and record-keeping requirements.
We do not sell, rent or trade your personal information.
3. Personalized Keepsakes & Submitted Materials
We understand that the handwriting, drawings and other materials submitted for a Keepsake may be personal or sentimental.
You retain ownership of the original materials you submit.
Materials submitted to NYClementine are used to create and fulfill your order and, where necessary, to provide customer service related to that order.
We will not publish, post, reproduce for promotional purposes, or otherwise publicly display your submitted handwriting, children’s artwork, photographs, letters, recipes or finished personalized Keepsake without your explicit permission.
The permission checkbox required when ordering a Keepsake authorizes NYClementine only to reproduce the submitted material as necessary to create the product you ordered. It does not grant NYClementine permission to use your material for advertising, social media, website content or other marketing purposes.
Digital working files may be retained for a reasonable period after fulfillment to assist with customer-service requests or potential reorders. You may contact us at studio@nyclementine.com to request deletion of submitted studio files, subject to information we may be required to retain for legal, accounting or transaction-record purposes.
4. Third-Party Retailers
Books featured on NYClementine may be purchased through independent third-party retailers rather than directly through NYClementine.
When you follow a link from our website to an external retailer, you leave the NYClementine website. Purchases made through those retailers are subject to the retailer’s own terms, privacy policies, payment processing, shipping and fulfillment practices.
NYClementine is not responsible for the privacy practices or fulfillment of third-party retail websites.
5. Service Providers
We use trusted third-party services to operate our website and fulfill orders. Depending on the transaction, these may include:
Squarespace for website hosting, commerce, forms and email functionality;
connected payment processors for secure payment processing;
shipping carriers and fulfillment service providers as necessary to deliver orders; and
analytics services used to understand general website usage.
We share information with these providers only as reasonably necessary to provide the relevant service or fulfill your order.
6. Email & NYClementine Letters
You will receive marketing emails or NYClementine Letters only when you intentionally subscribe or otherwise consent to receive them.
You can unsubscribe at any time using the unsubscribe link included in those emails.
Transactional communications relating to an order, payment, shipment or customer-service request are separate from marketing emails and may still be sent when necessary to fulfill your order or respond to your request.
7. Cookies & Analytics
NYClementine uses cookies and similar technologies necessary for website security, shopping-cart functionality, checkout and general site operation.
We may also use analytics tools to better understand how visitors interact with the website.
Where applicable, visitors can manage cookie preferences through the website’s cookie controls or through their browser settings.
8. Your Choices
Depending on applicable law and your location, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information we hold about you.
You may also:
unsubscribe from NYClementine Letters at any time;
request deletion of submitted Keepsake files, subject to applicable record-retention requirements; or
contact us with questions about how your information is being used.
Requests can be sent to studio@nyclementine.com.
9. Data Security
We take reasonable administrative and technical measures to protect personal information entrusted to us.
However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.
10. Children’s Privacy
NYClementine products may incorporate handwriting or artwork created by children, but purchases and submissions are intended to be made by adults.
We do not knowingly collect personal information directly from children through the website.
If you submit a child’s handwriting, artwork or other material for a Keepsake, you confirm through the required permission statement that you have permission to provide and reproduce that material for the purpose of creating your order.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website practices or legal requirements.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
12. Contact
If you have questions about this Privacy Policy, your personal information, or materials submitted for a personalized Keepsake, please contact:
NYClementine