1. Processing Time

A. Handwritten Keepsakes

Our Handwritten Keepsakes are individually made to order. Production generally takes 10–15 business days after we receive your order and a usable handwriting or artwork file.

B. Original Artwork

Each original artwork is a one-of-a-kind piece and is prepared individually for shipment or pickup.

C. Published Books

Our published books are currently available through external retailers, including Amazon. Order processing and fulfillment are managed directly by the retailer through which your order was placed.

2. Shipping & Delivery

Handwritten Keepsakes: Complimentary standard shipping is included for delivery within the United States. Shipping typically takes an additional 3–7 business days after dispatch. Please allow approximately 3–5 weeks from ordering to delivery.

Original Artwork: Complimentary local pickup is available in Beverly Hills, California. Insured U.S. shipping is available and may be calculated separately based on artwork size and destination. For larger original works, we will contact the collector following purchase with delivery options and a shipping quote before the artwork is dispatched.

Books: Shipping and delivery times for books are handled according to the policies of the external retailer (such as Amazon).

3. Returns & Cancellations

A. Personalized Keepsakes

Every Handwritten Keepsake is individually made using your personal handwriting or artwork. Personalized Keepsakes are generally final sale and cannot be returned or exchanged for a change of mind. Cancellation requests may be accommodated before production begins. For damaged, defective, or incorrectly fulfilled orders, please contact us so we can review and resolve the issue.

B. Original Artwork

Original artwork is final sale, except where a remedy is required by applicable law.

C. Books

Returns for published books are handled according to the return policies of the retailer through which the purchase was made.

4. Damaged or Defective Orders

Original Artwork: If an original artwork arrives damaged, please contact us within 48 hours of delivery where possible. Include photographs of the artwork and packaging, and retain all original packaging while we investigate the issue and coordinate with the shipping carrier.

Handwritten Keepsakes: If your Keepsake arrives damaged, defective, or materially different from what you ordered, please contact us with your order number and photographs so we can review the issue and arrange an appropriate resolution.

5. Contact Us

For questions regarding your order, shipping updates, or assistance, please reach out to us at:

NYClementine
Email: studio@nyclementine.com